TBCO will be entitled to return the goods in question to the Supplier for a full credit at the current list price.
2.4. Goods that do not conform with the sample and description provided by the Supplier:
If the Consumer orders goods from a sample and/or description received from the Supplier and the Consumer did not inspect the goods before they were ordered, the Consumer may return the goods within 10 (ten) days after delivery if they do not materially conform to the sample and/or description, as provided. In these circumstances, TBCO would be entitled to return such goods to the Supplier for full credit.
2.5. Damaged goods: TBCO will, within 7 (seven) days of date of delivery of goods, or during delivery thereof, report to the SUPPLIER any unsaleable or damaged goods, or goods which have defects of whatever nature, and TBCO may refuse to accept delivery of such goods.
2.6. Goods in respect of which the Supplier is unable to provide the guarantee or warranty required in law, or as set out in the order from TBCO.
2.7. Goods which are to be replaced in terms of the range and mix replacement implemented by the Supplier or which form part of a range that is discontinued by the Supplier.
2.8. Should stockholding of goods exceed the agreed settlement dates according to the Trading terms concluded with the Supplier i.e. overstocks and/or slow-moving goods (goods not sold after 12 (twelve) months), TBCO shall be entitled to:
2.8.1. Return the overstocked goods to the Supplier for a full credit at the current list price; or
2.8.2. Receive a percentage or Rand value from the Supplier to reduce the current selling price, however the percentage or Rand value shall not form part of any rebates or set-off as set out in the Trading Terms; or
2.8.3. Take an additional 30 (thirty) days to pay for such goods which 30 (thirty) day period will be in addition to any agreed settlement terms specified in the Trading Terms. To manage stock effectively in term of this clause, the SUPPLIER will ensure that stock is rotated at regular intervals i.e. every 3 (three) months, or as agreed between the parties.
2.9. All Suppliers to TBCO will accept the return of goods for a full credit as set out herein, according to the terms of TBCO’s Customer Returns Policy, in terms of which inter alia, Customers will be afforded a minimum period of 21 (twenty-one) days from date of purchase by the Customer within which to return the goods purchased.
2.10. TBCO will grant the Supplier 21 (twenty-one) working days in which to conclude all account queries and/or credits. This includes the upliftment and replacement of damaged goods and/or the passing of credit notes.
2.11. Queries/credits are not to be rolled over to the following month. All queries not resolved within 21 (twenty-one) working days, will result in the amounts in question being deducted from the Suppliers account at the end of the month in which the credit/query is requested or raised, as the case may be.
Procedures conflicting with this clause will result in all returns being deducted immediately from the Suppliers account at the current list price of such goods.
2.12. Goods returned for repair must be returned fully repaired with an extended warranty to TBCO or its Customer within 21 (twenty-one) working days of receipt thereof by the Supplier, or alternatively, the goods will be replaced, in full, at no additional cost.
2.13. Repair charges for goods falling outside the guarantee or warranty period of the Supplier must be quoted in writing to TBCO and the Customer. Failure to comply herewith by the Supplier will result in the full cost of such repairs being borne by the Supplier.
2.14. Over supplies will be returned for full credit. Partial or backorders where applicable or as requested is to be arranged with the individual TBCO participating store.
2.15. Proof of purchase: If the Consumer return goods to TBCO for any reason set out herein, TBCO will require that the Consumer furnishes proof of purchase or a copy of the delivery note in order for TBCO to determine and confirm:
2.15.1. That the Consumer bought the goods from TBCO;
2.15.2. When the goods were bought by the Consumer.